THE ESTABLISHED JEWELRY TEAM STRIVES FOR EXCELLENCE IN CUSTOMER SERVICE AND WANTS ALL CUSTOMERS TO BE SATISFIED WITH THEIR PURCHASES. HOWEVER, BECAUSE ALL ESTABLISHED JEWELRY PIECES ARE CUSTOM MADE TO ORDER, ALL SALES ARE FINAL. IF YOU MADE AN ESTABLISHED JEWELRY PURCHASE AT AN OUTSIDE RETAILER AND WISH TO EXCHANGE OR RETURN IT, YOU MUST DO SO WITH THE ORIGINAL RETAILER WHERE THE ITEM WAS PURCHASED. WE ARE NOT RESPONSIBLE FOR ANY PIECES THAT WERE NOT PURCHASED DIRECTLY FROM ESTABLISHED JEWELRY.
IF YOU HAVE RECEIVED A DAMAGED OR DEFECTIVE ITEM, PLEASE EMAIL INFO@ESTABLISHEDJEWELRY.COM FOR A REPAIR AUTHORIZATION FORM WITHIN 48 HOURS OF RECEIVING YOUR ORDER. IF THE 48 HOUR WINDOW HAS BEEN EXCEEDED, PLEASE CONTACT THE SHOWROOM AND A SALES REPRESENTATIVE WILL WORK TO ACCOMMODATE TO YOUR SPECIFIC SITUATION.
ESTABLISHED JEWELRY IS NOT RESPONSIBLE FOR LOST OR DAMAGED REPAIR SHIPMENTS IN THE MAIL AND MUST BE INSURED BY SENDER. SHIPPING FEES WILL NOT BE RETURNED.
ON A CASE-BY-CASE BASIS, ESTABLISHED JEWELRY WILL REPAIR A PRODUCT THAT WAS ORDERED DIRECTLY FROM WWW.ESTABLISHEDJEWELRY.COM OR THE SHOWROOM WITHIN SIX MONTHS OF PURCHASE. IF YOUR PURCHASE EXCEEDS THE SIX MONTH PERIOD, REPAIRS MAY STILL BE MADE BUT THERE WILL BE A FEE DEPENDING ON THE ITEM'S CONDITION AND WORK NEEDED.
SHOULD YOUR PRODUCT REQUIRE MULTIPLE REPAIRS WITHIN THE FIRST SIX MONTHS OF PURCHASE, IT IS UP TO THE CUSTOMER SERVICE REPRESENTATIVE'S DISCRETION TO DETERMINE IF A FEE IS REQUIRED.
